Rockley Park Owners Association
Site Updated 07/10/2020
Since 1992
**** Suggested Template for Complaint Letter****

The following letter was taken from Haven Owners Forum as a template for complaint against the site fee rises. This was general across the board for all Haven Parks, where it seems like in times where things are standing still ‘Price Wise’ Bourne Leisure still find increases way above the ‘Norm’ and over and above the Terms & Conditions, with no explanations and breakdown of the fees like they should.
The Address to send to Consumer Protection is:

Consumer Protection Services
For the attention of Dean Burgess
Unit 1
New Fields Business Park
BN17 0NF

The Template is in a PDF format.
Please click on this link to view/download the letter.
Drain Down Info

Have had a look around and there are a few companies that do drain downs and reconnects outside of Rockley themselves. These normally require a minimum amount of caravans to do at the same time.

Of course you can always opt for Rockleys fees, or change to an Insurance company that does not require a Gas Safe engineer and do it yourself.

In the mean time, if you find anyone who is able to do this and would like some work, we are quite willing to advertise their services free, on the website and in the flyer that will accompany the newsletter.

The prices from Park have been made lower for longer at last years rates, especially for the December 2012 period, which is welcome news and something we have asked and advised management, on everyone’s behalf. I am informed that last year the draindown seemed on the whole, fairly well organised, compared to previous years.

Don’t forget, South Coast Boiler Services do offer a draindown service we are informed.